What Sets us Apart

---

Using technology in a practical way is the name of the game here. Our scheduling software requires clock-ins and clock-outs with GPS logging that lets our management team know that our cleaners are at your business when they are supposed to be. When we do have a sick employee, which happens to every business, that doesn’t mean your cleaning gets forgotten. We train multiple team members on each facility so if a fill-in occurs, your level of service is not affected. Many of our commercial clients know all too well the struggle of hiring an individual cleaner and managing them constantly, even at times wondering if they even cleaned the day before.

At every business we clean, we are constantly looking for feedback on ways to improve or adjust to suit your unique needs. A huge benefit of hiring our team rather than an individual cleaner or employee is that you get a level of separation from the actual cleaner. You speak directly with a member of our management and we relay any concerns to our staff. This allows us us to hold our cleaners accountable, ensuring the highest levels of customer service. We are available to you at anytime to take your call or email and immediately take action. Our cleaners complete a location specific, daily checklist of all required cleaning of your facility.  This is sent to you at the end of the week for review and allows you the opportunity to voice any concerns you have. This also allows daily communication between our cleaners and our management staff where they can address any supplies needed. Communication is essential in a partnership and we take pride in being the best of the best at it! 

Every new client we clean for gets a custom designed janitorial plan that fits the unique needs of your business. This establishes what tasks should be done nightly, weekly, monthly, or on an as-needed basis. From here, we create checklists for our cleaners to follow that fit how often we clean for you. Not every business needs nightly service- we never push for too frequent of cleanings if that is not what your business should have. We have many small businesses here that have us come on a twice weekly, once weekly, twice monthly, or monthly basis because that is what makes sense for them! Though we create these plans and checklists, they are never set in stone. If a task needs to be changed or frequency adjusted, its as simple as a phone call or email and we’ll take it from there. PrimaClean’s commercial cleaners are able to quickly adapt to changes due to a strong management team who is constantly going over our checklists to ensure they are still relevant based on the client’s needs and time of year. Your business isn’t standard, so your cleanings shouldn’t be a “one size fits all” approach, either.

At PrimaClean, our motto when it comes to quality control is “trust, but verify”. When we hire, we are hiring on someone’s ability to be self reliant, performing all needed tasks at a high level, making micro-managing unnecessary. However, this does not mean that someone should never be checked on because they historically have done a wonderful job. We make unannounced, frequent quality checks on our facilities because we want our team to always be held to the high standard our clients have come to know with PrimaClean.

We tailor our visit frequency to our clients needs. This can be on a nightly, twice weekly, once weekly, biweekly, or monthly basis. We also can clean on an as-needed basis after large events to clean/disinfect. 

We have cleaners available at all times of day and night. This means we come clean when it is most convenient and least disruptive to your daily operations. 

We bid every facility on an individual basis, meaning your price will be different than other facilities in the area. Being that we have proper insurance, bonding, and employee training, our pricing should not be compared to an individual that is not properly insured. Each of our bids are based on your facilities needs such as size, frequency, number of bathrooms, specialty cleaning in medical facilities, etc.

Completely up to you. We are fully able to provide all tools and supplies- we do this for many clients. Other facilities already have a well stocked supply closet and prefer we use all of their cleaning products. Most of our clients like to provide their own paper towels, toilet paper, trash can liners, etc. but are able to configure our quote to include these things taking this off your plate.

Absolutely. Our cleaners are trained to follow whatever your safety requirements are, whether that be certain PPE or safety procedures to follow. We can accommodate being there to clean during certain hours as well to ensure there are others at the facility, if required, OR always be there to clean when the facility is empty.